Features

Unified Communications (UC) is the seamless integration of voice, presence, chat, data, applications, and other technologies that help drastically improve your communication processes and business productivity through mobility, manageability, scalability, and disaster recovery. Our software and services enable you to seamlessly incorporate our high-value cloud communication services, while taking advantage of their advanced features: 

 

Hosted PBX and VoIP

    • Call Center – Agents, Pause, Queues, Reason Codes, Tally Codes, Zero Out
    • Call Conferencing – Conference Bridges, 3-Way Conference Call
    • Music On-Hold – Commercials On-Hold (by Phone Number), Music On-Hold (Custom or Default)
    • Virtual Auto-Attendants – Multiple Top Level Attendants, Sub-Level Attendants, Top Level Attendants, Always On or Time-Based
    • Origination and Termination – Domestic Origination, Domestic Termination, E911 Support, Endpoint Templates, International Termination, Shared Line Appearance, Toll Free Numbers
    • Reporting – Accounting and Billing Reports, Activity Reports, Call Detail Records, Call Traffic by Extension, Call Volume Graphs, Call Center Reports 
    • Call Management – Attended Transfer, Auto-Attendant Answering, Automatic Call Distribution (ACD), Barge, Burstable Virtual Call Paths, Busy Call Forwarding, Call Forwarding, Call Hold, Call Park, Call Queue, Call Recording, Call Routing Time Frames, Call Waiting Indicator, Caller ID, Caller ID Blocking, Caller ID Routing, Direct Inward Dialing (DID), Direct Inward System Access (DISA), Directed Call Pickup, Disable Outbound Dialing, Do Not Disturb, Find Me (Digital Assistant), Forward Calls Locally or Remotely (via Phone or Web), Incoming Call Blocking, Incoming Call Identification, Incoming Caller ID Routing, Incoming Privacy Screening, Listen Live, Live Person Answering, Multicast Paging, No Answer Call Forwarding, Office Intercom, One Button Redial, 1-6 Digit Extension Dialing, Outbound Dialing Rules, Outgoing Call Blocking, Ring Groups, Shared Virtual Call Paths, Speed Dial, Unattended Transfer, Voicemail, Voicemail to Email, Voicemail to Text Message

 

Integrated Solution

  • Account Management
  • Automated Billing System
  • Case Management / LNP
  • Click-to-Dial
  • Detailed Accounting
  • Endpoint Template Management
  • Message Center
  • Operator Console
  • Shared Line Appearance Hunt Group
  • Test My Connection
  • URL Agent
  • User Dashboard

 

Customer Portal

  • API – Presence and Click-to-Dial, Call Control and Status, Call Logging
  • Hosted Fax
  • Microsoft Outlook Plugin – Click-to-Dial, Screen Pops, Call Logging
  • Salesforce Plugin Click-to-Dial, Screen Pops, Call Logging
  • Screen Pops – Caller ID Information Popups

 

SIP Trunking

  • Standard SIP Trunking
  • Enhanced SIP Trunking

 

Mobile VoIP

  • Integration of Mobile Voice, Chat and Video
  • Mobile Office Extensions
  • Cloud Extensions
  • Extension-to-Extension Dialing
  • Caller ID
  • Support for Smartphones